| http://www.w3.org/ns/prov#value | - customer: aarhus municipality year: 2006 case: aarhus citizen services 03/ case: aarhus citizen services ANALYSIS the whole service was mapped out taking the user as a starting point. this mapping-out clearly illustrated a number of problems that were specifically centred on the meeting between the actual citizen service and the employees??? working day. the various types of citizen were grouped a
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