| http://www.w3.org/ns/prov#value | - We asked co-author Ernest O???Boyle Jr. of the University of Iowa's Tippie College of Business, and his answers are a cautionary tale of how an entire field can wear self-imposed blinders.He notes that ???our field relies strongly on theory and most of our theory was developed between 1950 and 1980 in manufacturing settings.??? But when management theorists started approaching service organization
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