| http://www.w3.org/ns/prov#value | - Ahmed Bouzid, director of partner solutions for Angel.com, says that it is critical for contact centers to be informed by CRM information, and suggests that this latest release is similar to the work his company has been doing for years with software-as-a-service CRM trailblazer Salesforce.com.Over the last two years, we learned a lot of lessons about how to connect the IVR with the CRM, Bouzid s
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